Work queues helps supply chain organizations manage incidents. The tool streamlines the process of detecting, managing, and resolving incidents by combining data from various sources into a single, unified view. Clients can modify ready-to-use sample work queues or create new work queues to pinpoint and address custom business issues.

Although the configurability and customizability of Work Queues is highly adaptive, it was also challenging for inexperienced users to set up and use. To address this, I was brought in to redesign the experience to make it easier for B2B partners to adopt the product.

The end goal of the Work Queues redesign was to improve product feature adoption. To achieve this, I identified two primary requirements:

1) Incident Management framework must be easy understand and setup by B2B partners.

2) Work Queue UI flows must streamline end users (operational roles) to take informed action.

Partnering with UX Research, Product Management and Marketing, we leveraged our multi-disciplinary expertise to prioritize key opportunities and revise our feature strategy. After conducting a competitive analysis, I took our UX and market findings to deliver a vision design. By nurturing existing mental models, we could create workflows that feel natural and familiar to use— and therefore easier to adopt.

Shortly after I delivered the vision design, I had the opportunity to start a new role as Design Lead for Product-Led Growth. Prior to my move, I took steps to onboard the incoming team and provided recommendations for how to phase and implement the remaining design work.

Although I'm unable to speak to details of the current design, I'm happy to discuss my contribution. Presently, the redesign of the Work Queues continued by another designer.